[marco@newtechnologysas.itParticipant]

#11142

Hi, From upgrade to wordpress 4.7.2, content builder doesn’t work.
I’ can’t modify existing section or adding new one.
Theme versione 3.5.2. All plugin updated.
Is theme compatible with WordPress 4.7.2?
Thanks

[Mostafa YasserModerator]

#11143

Hey Marco ,

From your explanation , I think there is a problem in JS .
Can you please send me admin access in private reply so we can identify the issue ?

Best regards,

[marco@newtechnologysas.itParticipant]

#11144

This reply has been marked as private.

[Mohamed NabilModerator]

#11150

Hey Marco,

I tested the page builder with WordPress 4.7.2 and it worked fine.
So i suggest you do a clean WordPress installation, because i see this error in your admin:

Which is most probably due to something missing within the WordPress.

Waiting for your reply,
Thanks

[marco@newtechnologysas.itParticipant]

#11152

Hi,
i made clean installation, but problem persist.
If you go to one page–> edit, there are this error and others error of page builder.
Problem are only here, rest of WordPress platform is ok. I think is a problem with old version of site builder or similir.
Can you investigate?
If i activate other base theme (like twenty fourteen or twenty fifteen), all works fine.
I write login credential in past response.
I need to modify website.
If i can’t, i must migrate to another theme.

Thanks for help.
Bye bye

[Mohamed NabilModerator]

#11153

Hi marco,

Since you mentioned older version … I just checked your theme and I see you are using old version of Circleflip.
Could you please update to the latest version ? it’s 3.5.2 now

Update and let me know how it goes.
Waiting for your reply,

Thank you

[Mohamed NabilModerator]

#11154

Sorry .. i see you tried 3.5.2 as well

Well was it working before ? Since you already have content in your site

[Mohamed NabilModerator]

#11155

This reply has been marked as private.

[marco@newtechnologysas.itParticipant]

#11156

hi,
there was old version of theme for test and i forgot to reenable the 3.5.2.
Now, i uninstall all versione and reinstall only 3.5.2.
Problem remain.
I wait your answer.
Thanks

[Mohamed NabilModerator]

#11157

This is strange, never happened before with any of our customers, and we are not able to replicate it at our side.
For some reason some files are not being loaded in your WordPress!

Can you provide ftp access in a private reply for further debugging ?

Thanks

[marco@newtechnologysas.itParticipant]

#11158

This reply has been marked as private.

[Mohamed NabilModerator]

#11159

This reply has been marked as private.

[marco@newtechnologysas.itParticipant]

#11161

This reply has been marked as private.

[Mohamed NabilModerator]

#11168

Dear Macro,

We have been investigating it, and finally we found the issue, and it’s not related to the theme.

The bug is in one of those plugins, they are not appearing in the plugins page

Akismet1v2
Akismet3
tamplates_wp50
wp_grab_form

We Renamed the folders in order to deactivate those plugins to the following:

Akismet1v2-creiden
Akismet3-creiden
tamplates_wp50-creiden
wp_grab_form-creiden

So, did you add them ?
Waiting for your reply

[marco@newtechnologysas.itParticipant]

#11169

Hi,
thanks for help, but there are some problem istead.
Now theme builder work, but i can’t activate, update , delete plugins from wordpress.
If you activate one plugin (circleflip offer for example) , you see in the top error and plugins page not working.

For plugin you disable, askimet are wordpress original plugins, others i don’t know.

Thanks