Content builder doesn't workViewing 15 posts - 1 through 15 (of 16 total)
February 27, 2017 at 4:34 pm #11142
Hi, From upgrade to wordpress 4.7.2, content builder doesn’t work.
I’ can’t modify existing section or adding new one.
Theme versione 3.5.2. All plugin updated.
Is theme compatible with WordPress 4.7.2?
Mostafa YasserModeratorFebruary 27, 2017 at 4:44 pm #11143
Hey Marco ,
From your explanation , I think there is a problem in JS .
Can you please send me admin access in private reply so we can identify the issue ?
Best regards,February 27, 2017 at 8:29 pm #11144This reply has been marked as private.February 28, 2017 at 6:32 pm #11150
I tested the page builder with WordPress 4.7.2 and it worked fine.
So i suggest you do a clean WordPress installation, because i see this error in your admin:
Which is most probably due to something missing within the WordPress.
Waiting for your reply,
ThanksMarch 1, 2017 at 1:25 pm #11152
i made clean installation, but problem persist.
If you go to one page–> edit, there are this error and others error of page builder.
Problem are only here, rest of WordPress platform is ok. I think is a problem with old version of site builder or similir.
Can you investigate?
If i activate other base theme (like twenty fourteen or twenty fifteen), all works fine.
I write login credential in past response.
I need to modify website.
If i can’t, i must migrate to another theme.
Thanks for help.
Bye byeMarch 1, 2017 at 1:40 pm #11153
Since you mentioned older version … I just checked your theme and I see you are using old version of Circleflip.
Could you please update to the latest version ? it’s 3.5.2 now
Update and let me know how it goes.
Waiting for your reply,
Thank youMarch 1, 2017 at 1:44 pm #11154
Sorry .. i see you tried 3.5.2 as well
Well was it working before ? Since you already have content in your siteMarch 1, 2017 at 2:14 pm #11156
there was old version of theme for test and i forgot to reenable the 3.5.2.
Now, i uninstall all versione and reinstall only 3.5.2.
I wait your answer.
ThanksMarch 1, 2017 at 4:27 pm #11157
This is strange, never happened before with any of our customers, and we are not able to replicate it at our side.
For some reason some files are not being loaded in your WordPress!
Can you provide ftp access in a private reply for further debugging ?
ThanksMarch 1, 2017 at 4:48 pm #11158This reply has been marked as private.March 2, 2017 at 2:26 pm #11161This reply has been marked as private.March 5, 2017 at 1:03 pm #11168
We have been investigating it, and finally we found the issue, and it’s not related to the theme.
The bug is in one of those plugins, they are not appearing in the plugins page
We Renamed the folders in order to deactivate those plugins to the following:
So, did you add them ?
Waiting for your replyMarch 5, 2017 at 1:51 pm #11169
thanks for help, but there are some problem istead.
Now theme builder work, but i can’t activate, update , delete plugins from wordpress.
If you activate one plugin (circleflip offer for example) , you see in the top error and plugins page not working.
For plugin you disable, askimet are wordpress original plugins, others i don’t know.
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