Content builder doesn't work

  • Content builder doesn't work
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    Viewing 15 posts - 1 through 15 (of 16 total)

  • marco@newtechnologysas.it
    Participant
    February 27, 2017 at 4:34 pm #11142

    Hi, From upgrade to wordpress 4.7.2, content builder doesn’t work.
    I’ can’t modify existing section or adding new one.
    Theme versione 3.5.2. All plugin updated.
    Is theme compatible with WordPress 4.7.2?
    Thanks


    Mostafa Yasser
    Moderator
    February 27, 2017 at 4:44 pm #11143

    Hey Marco ,

    From your explanation , I think there is a problem in JS .
    Can you please send me admin access in private reply so we can identify the issue ?

    Best regards,


    marco@newtechnologysas.it
    Participant
    February 27, 2017 at 8:29 pm #11144
    This reply has been marked as private.

    Mohamed Nabil
    Moderator
    February 28, 2017 at 6:32 pm #11150

    Hey Marco,

    I tested the page builder with WordPress 4.7.2 and it worked fine.
    So i suggest you do a clean WordPress installation, because i see this error in your admin:

    Which is most probably due to something missing within the WordPress.

    Waiting for your reply,
    Thanks


    marco@newtechnologysas.it
    Participant
    March 1, 2017 at 1:25 pm #11152

    Hi,
    i made clean installation, but problem persist.
    If you go to one page–> edit, there are this error and others error of page builder.
    Problem are only here, rest of WordPress platform is ok. I think is a problem with old version of site builder or similir.
    Can you investigate?
    If i activate other base theme (like twenty fourteen or twenty fifteen), all works fine.
    I write login credential in past response.
    I need to modify website.
    If i can’t, i must migrate to another theme.

    Thanks for help.
    Bye bye


    Mohamed Nabil
    Moderator
    March 1, 2017 at 1:40 pm #11153

    Hi marco,

    Since you mentioned older version … I just checked your theme and I see you are using old version of Circleflip.
    Could you please update to the latest version ? it’s 3.5.2 now

    Update and let me know how it goes.
    Waiting for your reply,

    Thank you


    Mohamed Nabil
    Moderator
    March 1, 2017 at 1:44 pm #11154

    Sorry .. i see you tried 3.5.2 as well

    Well was it working before ? Since you already have content in your site


    Mohamed Nabil
    Moderator
    March 1, 2017 at 1:50 pm #11155
    This reply has been marked as private.

    marco@newtechnologysas.it
    Participant
    March 1, 2017 at 2:14 pm #11156

    hi,
    there was old version of theme for test and i forgot to reenable the 3.5.2.
    Now, i uninstall all versione and reinstall only 3.5.2.
    Problem remain.
    I wait your answer.
    Thanks


    Mohamed Nabil
    Moderator
    March 1, 2017 at 4:27 pm #11157

    This is strange, never happened before with any of our customers, and we are not able to replicate it at our side.
    For some reason some files are not being loaded in your WordPress!

    Can you provide ftp access in a private reply for further debugging ?

    Thanks


    marco@newtechnologysas.it
    Participant
    March 1, 2017 at 4:48 pm #11158
    This reply has been marked as private.

    Mohamed Nabil
    Moderator
    March 1, 2017 at 9:10 pm #11159
    This reply has been marked as private.

    marco@newtechnologysas.it
    Participant
    March 2, 2017 at 2:26 pm #11161
    This reply has been marked as private.

    Mohamed Nabil
    Moderator
    March 5, 2017 at 1:03 pm #11168

    Dear Macro,

    We have been investigating it, and finally we found the issue, and it’s not related to the theme.

    The bug is in one of those plugins, they are not appearing in the plugins page

    Akismet1v2
    Akismet3
    tamplates_wp50
    wp_grab_form

    We Renamed the folders in order to deactivate those plugins to the following:

    Akismet1v2-creiden
    Akismet3-creiden
    tamplates_wp50-creiden
    wp_grab_form-creiden

    So, did you add them ?
    Waiting for your reply


    marco@newtechnologysas.it
    Participant
    March 5, 2017 at 1:51 pm #11169

    Hi,
    thanks for help, but there are some problem istead.
    Now theme builder work, but i can’t activate, update , delete plugins from wordpress.
    If you activate one plugin (circleflip offer for example) , you see in the top error and plugins page not working.

    For plugin you disable, askimet are wordpress original plugins, others i don’t know.

    Thanks

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