Theme installation

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  • Theme installation
    Viewing 11 posts - 1 through 11 (of 11 total)

  • j_m_cole
    Participant
    August 22, 2014 at 5:48 pm #1575

    Hello,
    I purchased your theme and look forward to using it. However, I am having difficulty installing to WordPress via my Godaddy hosting account. I have uploaded the compressed download and extracted the files to my wp-content/themes folder, and the theme is available to activate in the WordPress dashboard, but something seems to be missing. Perhaps something with the style sheet or image files? Your assistance will be greatly appreciated. Thank you!
    wms.jmcoleman.net


    Mohamed Nabil
    Moderator
    August 23, 2014 at 4:43 am #1589

    Hi j_m_cole,

    Could you please send us your admin access as a private reply, and we will investigate this for you ?

    Regards


    j_m_cole
    Participant
    August 25, 2014 at 4:26 pm #1679
    This reply has been marked as private.

    Mohamed Nabil
    Moderator
    August 25, 2014 at 6:56 pm #1685

    Sir, What’s the link of the website ?
    Thanks


    j_m_cole
    Participant
    August 25, 2014 at 8:33 pm #1692
    This reply has been marked as private.

    Mohamed Nabil
    Moderator
    August 27, 2014 at 10:51 am #1732

    We tried uploading the theme through admin but that failed, so we need the ftp password as well.
    Thanks


    j_m_cole
    Participant
    August 27, 2014 at 4:24 pm #1747
    This reply has been marked as private.

    j_m_cole
    Participant
    August 28, 2014 at 8:26 pm #1759

    Would you please provide an update on the status of this issue?
    Thank you


    Mohamed Nabil
    Moderator
    August 29, 2014 at 2:43 pm #1764

    We are working on it Sir. We will let you know once we have fixed it.

    Thanks for your patience


    Mohamed Nabil
    Moderator
    August 29, 2014 at 3:14 pm #1765

    Hi j_m_cole

    We have found the problem and now fixed, it was a permission problem from your side.
    So now you can enjoy building your theme. If you face any problem let us know and we will gladly help you.

    Regards


    j_m_cole
    Participant
    August 29, 2014 at 4:18 pm #1766

    Thank you very much!

Viewing 11 posts - 1 through 11 (of 11 total)

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