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  • jesenia
    Participant

    Thanks Mohamed, your help is much appreciated.


    jesenia
    Participant

    Update: I gave up on the whole adding the icon image to the tabs & toggle block thing. Sometimes it would work other times it wouldn’t. The results were too unreliable. From the time that I last wrote about this particular issue, I have had to add copy that “disappeared” from our product pages twice. I am unsure as to why this happens. Thankfully I had saved text files for all our products so adding the copy back wasn’t too much of an issue. Just time consuming, especially when the web pages are running so slow and at times have timed out (I will be asking a question about this in another post).

    This “disappearing” text is a random occurrence and does not happen with all the toggle menu parts. For example, 1 out of the 4 tabs & toggle drop downs will still have the text but the rest disappear. I noticed this issue happening with the tabs & toggle block after the last update. I also noticed that if I had to go back and add/revise text on 1 part of the tabs & toggle, sometimes the text would disappear from another part of it and I would have to go back and re-add it, save and hope it didn’t delete the other info. It’s really weird. Since this doesn’t always happen, you probably won’t be able to duplicate this one either. It seems related to the other issue with the image randomly not showing up. I just wanted you guys to be aware that this was happening.

    Thank you


    jesenia
    Participant

    Hi, it’s been a while. Hope the new year finds you all well. I was wondering, have you gotten an update on the problem? Were you able to fix it across the board?

    Thanks,
    Jesenia


    jesenia
    Participant
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    jesenia
    Participant

    Hi again,

    I think it’s a very good idea to deal with one issue at a time.

    1) I had no idea that there was “private browsing” in Safari. I took your advice and looked into the issue. Apparently I was using a private window. I tried logging in using a “regular” window and sure enough, the theme options menu was working just fine. So let’s consider this problem solved! 🙂

    2) Regarding the icon box images that appear differently, I placed the coding you provided above into the custom css area. And that seemed to have resolved this issue. 🙂

    3) The only unresolved issue is the one regarding the toggle boxes. Let’s stick with the 2 product pages (see links below) to figure the first part of the issue: Text not showing up on back end toggle area.

    http://www.cemtekinstruments.com/instrumentswp/ametek-land-model-4500-mkiii/

    In Safari, Google Chrome, and Firefox the PAGE ABOVE shows a link under the “Download Content and Specifications” area. When you log in to the back end there is nothing showing in the toggle box. Nothing in “visual” and nothing in “text”. This has occured on multiple pages.

    Now the first time I noticed this was when viewing the product PAGE BELOW. I experimented with updating the page even though there was nothing showing on the back end. What that did was completely erase the links that were originally showing up on the front end. So now there is nothing on both the front and back ends.

    http://www.cemtekinstruments.com/instrumentswp/ambient-monitor-aqm-65/

    Any ideas?


    jesenia
    Participant
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    jesenia
    Participant
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    jesenia
    Participant
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    jesenia
    Participant

    My apologies for this late response, I didn’t notice a reply notification regarding the issue so I didn’t realize you guys made a hotfix. Thank you for that.

    I installed the new version on 2 of the 4 sites I’m running the theme on.

    I also updated my wordpress to 4.7 and the following issues are still occuring for the sites:

    ================
    There is an issue with the toggle boxes that I noticed about a week after posting the earlier messages.
    On all my product pages I had either a PDF or DOC icon that linked to various documents such as brochures, data sheets, etc., displayed next to some text discribing what they link to. When I originally updated to 3.5 all those images disappeared on the viewing side of the pages, however on the back end, they remained visible.

    The text remained visible on on both back and front, but since I didn’t originally link it to anything else, I had to go back to all the product pages and link them to the pdfs or doc files all over again. I haven’t erased the images there in the hope that maybe a future update would fix it and they would then show up.

    I still have to finish fixing the links this on my other site, but I wanted you to be aware that this was happening.
    ================

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    The other issue is that for some reason under Theme Options > the General, Pages, Style and RTL style settings menus are not showing up. I can click on their names and that will work but nothing shows up in the dropdown menu? They’ve completely disappeared. It’s only happing on 1 of the 4 websites. I’m not sure exactly why this is happening? I have the same plugins on this site that I do on another, so I don’t think that its a plugin interference issue, but of course I could be wrong.

    So at this point, I am unable to post the code you gave me earlier on this site, nor can I add any css to style the links I mentioned I was adding above.

    ================

    On the positive side, those pesky error messages are not showing up any more, so thank you for that.

    If you have any advice on the other stuff I would greatly appreciate it.

    Thanks ahead of time!


    jesenia
    Participant

    Thank you I will look into that.


    jesenia
    Participant
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    jesenia
    Participant
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    jesenia
    Participant
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    jesenia
    Participant
    in reply to: deleting excess files, fix repeat image issue in header #10723

    Thank you Mohamed, I appreciate your help!


    jesenia
    Participant

    Thank you for responding. Yes I ran that diagnostic too and got similar results, but for some reason I am still getting complaints about the loading times. I was told it was a little faster but definitely not as fast as our competitors sites open up.

    I even went so far as to remove most of the animated sliders from the site because I thought that may be causing an issue. It helped a bit but not as much as I had hoped. I do have the total cache activated and that did help some as well.

    I may have to look into utilizing a CDN. Thank you again for getting back to me.

Viewing 15 posts - 1 through 15 (of 23 total)